Frequently asked questions
Can't find your answer? WhatsApp us — Mon–Sat, 9 AM–8 PM IST.
Courses & live classes
Q.Are classes live or recorded?
Every course runs as live online classes with an instructor, in scheduled batches. PMP is also available as a recorded self-paced course you can start any time.
Q.How do I book a seat in a batch?
Open the course page, pick an upcoming batch and pay online (UPI, card, netbanking or international card). Your seat is confirmed instantly and the class link appears in your account.
About Assure Success
Q.What is Assure Success?
Assure Success is a certification training company. We provide live online classes for 350+ courses, a self-paced recorded PMP program, discounted exam vouchers for 25+ certification bodies, and online exam simulators.
Payments & refunds
Q.Which payment methods do you accept?
UPI, debit and credit cards, netbanking and EMI through Razorpay in India. International buyers pay in US dollars by Visa, Mastercard or Amex card, or by PayPal (which also accepts cards without a PayPal account) — all securely through Razorpay.
Q.What is the refund policy?
Live course fees are fully refundable until 48 hours before your batch starts (after that you can move once to a later batch). The recorded course is refundable within 7 days if you have watched less than 10%. Vouchers and simulator access are non-refundable once delivered or activated. Full details are in our Refund & Cancellation Policy.
Exam simulators
Q.Are the practice exams free?
Each simulator is free for students of the matching course. Anyone can also buy a simulator separately without joining the course.
Q.Can I download or print the practice questions?
No. Questions are protected: copying, printing and sharing are disabled, and every screen carries your personal watermark.
Exam vouchers
Q.What is an exam voucher?
An exam voucher is a prepaid code that pays for your certification exam (PMI, AWS, CompTIA, ISACA and more) at less than the official price. After purchase we deliver the voucher code to your email, usually within 24 hours.
Q.Are the vouchers genuine?
Yes. All vouchers are sourced through authorized channels and work on the official exam-booking websites (Pearson VUE, PSI and the certification bodies' own portals).
