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ITIL 4 Specialist: Drive Stakeholder Value (DSV) Training — brochure
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Assure Success
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Assure SuccessCourse brochure 2026Improve customer journeys, stakeholder relationships and service experience across the service lifecycle.
Course fee
₹24,499₹35,999
Enroll online at assuresuccess.in or call +91 93517 82674
Scan to view the course and enroll · Fees as on 28 Oct 2026
About the course
ITIL 4 Specialist: Drive Stakeholder Value (DSV) is about the relationship between service providers and their customers, users and partners. It teaches how to engage stakeholders, understand what they value, shape demand, agree on service offerings and keep the relationship healthy from first contact to ongoing support.
The course introduces the customer journey and its stages, from exploring needs and agreeing what will be delivered to onboarding, co-creating value and realising value. You learn how to map customer journeys, design user experience, handle service level agreements, run effective business analysis, manage suppliers and partners, and use communication, feedback and measurement to improve satisfaction.
DSV is part of the ITIL 4 Managing Professional stream, and the Foundation certificate is required before the exam. PeopleCert released ITIL (Version 5) in February 2026 and has signalled a transition for ITIL 4 modules, so confirm the current timelines on peoplecert.org before planning your path.
Customer-centred focus
Shifts IT thinking from technology to customer outcomes.
Cross-functional relevance
Useful to IT, business and account teams.
Path to Managing Professional
Completes one of the required modules.
Practical tools
Includes journey maps, SLA design and communication templates.
Curriculum
Introduction and customer journey concepts
Understand stakeholder value and the journey model.
Explore and understand needs
Learn who your stakeholders are and what they need.
Shaping demand and defining offerings
Create service offerings customers value.
Agreeing and onboarding
Set clear commitments.
Co-creating value and user experience
Deliver good experiences.
Relationship and supplier management
Build effective partnerships.
Realising value and exam preparation
Measure value and prepare for the exam.
Certification exam
| Awarded by | PeopleCert |
|---|---|
| Format | Multiple choice, closed book |
| Questions | 40 |
| Duration | 90 minutes |
| Passing score | 70% (28 of 40) |
| Exam fee | See the current figure on the official site (peoplecert.org) |
| Where | Online proctored exam through PeopleCert |
| Validity | See the current figure on the official site (peoplecert.org) |
Confirm you hold the ITIL 4 Foundation certificate
Enrol in a DSV batch and attend the live sessions
Buy the exam from PeopleCert and schedule an online slot
Pass the 40-question exam with at least 70%
Add other modules if working toward ITIL 4 Managing Professional
Stakeholder engagement
Identify stakeholders and plan how to engage and communicate with them.
Customer journey mapping
Map and improve the interactions users have with a service.
Shaping demand and offerings
Understand needs and define service offerings and agreements.
Service level management
Define, agree, measure and report service levels.
Relationship and supplier management
Build trust with customers and manage partner performance.
Business analysis
Capture requirements and translate them into service solutions.
Your future
Careers after this course
Service Level Manager₹9–20 LPA (approx.)
Agrees and reports service levels with customers.
Customer Success / Relationship Manager (IT)₹8–20 LPA (approx.)
Manages customer relationships and value realisation.
Business Analyst (IT services)₹6–16 LPA (approx.)
Turns stakeholder needs into service requirements.
Expert trainers
Certified instructors with real project experience.
Exam practice
Practice questions and mock tests.
Flexible batches
Weekday and weekend batches.
Exam support
Help with eligibility, vouchers and booking.
Ready to get certified?
Course fee ₹24,499. Enroll at assuresuccess.in/course/itil-4-specialist-dsv
📞 +91 93517 82674✉️ info@assuresuccess.in💬 WhatsApp +91 93517 82674
Assure Success. Exam details are set by the certifying body and may change — check the official website before booking. All trademarks belong to their owners.