ITIL 4 Specialist: Create, Deliver and Support (CDS) Training

ITIL 4 Specialist: Create, Deliver and Support (CDS) shows how to make products and services work end to end. It focuses on the day-to-day flow of work, from planning and building to delivering and supporting services, and on the teams, competencies and tools that make that flow efficient.

The course explains how to plan and build an integrated, value-based service delivery model, how to organise and manage teams around value streams, and how practices such as service desk, incident management, problem management, change enablement, release management, deployment management, service configuration management, service request management, knowledge management, monitoring and event management, and supplier management work together. You will map value streams, apply swarming and other collaboration techniques, and use tools and automation sensibly.

CDS is one of the modules in the ITIL 4 Managing Professional stream. Learners need the ITIL 4 Foundation certificate before attempting the CDS exam. Note that PeopleCert released ITIL (Version 5) in February 2026 and has indicated a transition for ITIL 4 modules; confirm the latest on peoplecert.org.