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ISO 20000 Training — brochure
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Assure Success
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Assure SuccessCourse brochure 2026Build, run and audit an IT service management system that meets ISO/IEC 20000-1 requirements.
Course fee
₹31,999₹49,499
Enroll online at assuresuccess.in or call +91 93517 82674
Scan to view the course and enroll · Fees as on 28 Oct 2026
About the course
ISO/IEC 20000-1 is the international standard for IT service management systems (SMS). It specifies requirements for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving an SMS so that services consistently meet customer needs. Certification is commonly sought by IT outsourcing companies, managed-service providers and shared-service centres.
This 24-hour course explains the standard's requirements: context, leadership, planning, support, operation and performance evaluation, with the service-specific processes covering service catalogue management, asset and configuration management, budgeting and accounting, demand management, capacity management, change management, release and deployment, incident and service request management, problem management, service continuity, information security, service level management, supplier and relationship management and service reporting.
Learners compare ISO/IEC 20000-1 with ITIL 4 and ISO/IEC 27001, carry out a gap analysis on a case-study organisation, prepare core documented information and practise an internal audit. The course provides practical knowledge; it does not include an external exam, and formal auditor qualifications are available separately through recognised certification and registration bodies.
Customer assurance
Certification demonstrates mature IT service management to clients.
Complements ITIL
ITIL gives guidance; ISO/IEC 20000-1 gives auditable requirements.
Integrated management systems
Aligns with ISO/IEC 27001 and ISO 9001 structures.
Competitive advantage
Helps win outsourcing and managed-service contracts.
Curriculum
Introduction to ISO/IEC 20000 and ITSM
Understand the standard and its place among frameworks.
Context, leadership and planning
Establish the SMS.
Support of the SMS
Provide the resources.
Operation: service portfolio and relationships
Plan and manage services and relationships.
Operation: service delivery processes
Run day-to-day service processes.
Operation: resolution and control processes
Handle change and incidents.
Performance evaluation and improvement
Measure and improve.
Implementation and certification roadmap
Plan a successful implementation.
Your certificate
Enrol in an ISO 20000 batch
Attend the live sessions and complete the gap-analysis and audit exercises
Complete the trainer-set end-of-course assessment
Receive a course completion confirmation from Assure Success
Pursue a recognised lead implementer or lead auditor qualification from an accredited body if you need a formal credential
Understanding the standard
Interpret ISO/IEC 20000-1 requirements and how they build into a service management system.
SMS scope and planning
Define scope, objectives, risks and a service management plan.
Service lifecycle processes
Implement incident, problem, change, release, configuration and service continuity processes.
Supplier and relationship management
Manage customers, suppliers and internal groups against agreed service levels.
Service level and reporting
Define SLAs, measure performance and report to stakeholders.
Gap analysis and implementation
Assess current practice against the standard and plan implementation.
Internal audit
Plan and run internal audits and manage nonconformities.
Your future
Careers after this course
IT Service Management Consultant₹9–20 LPA (approx.)
Helps organisations implement and certify an SMS.
Service Delivery Manager₹14–28 LPA (approx.)
Runs service operations against SLAs and continual improvement.
Process Owner / Internal Auditor (ITSM)₹7–16 LPA (approx.)
Owns processes and audits the SMS.
Expert trainers
Certified instructors with real project experience.
Exam practice
Practice questions and mock tests.
Flexible batches
Weekday and weekend batches.
Exam support
Help with eligibility, vouchers and booking.
Ready to get certified?
Course fee ₹31,999. Enroll at assuresuccess.in/course/iso-20000-training
📞 +91 93517 82674✉️ info@assuresuccess.in💬 WhatsApp +91 93517 82674
Assure Success. Exam details are set by the certifying body and may change — check the official website before booking. All trademarks belong to their owners.